Knowledgebase

How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom of every login page. A new password will be generated for you and sent to the email address associated ... View

How do I update my billing information?

Login to the client area. Locate the link labeled "Update your details". Under the "My Details" tab, update your billing/contact information. Click the "Save Changes" button. ... View

How long does it take to activate my account?

Most products are activated immediately after we receive confirmation of payment. If your order included a domain registration, it may take up to 24 hours for the domain to propagate, although this ... View

Why has my account been suspended?

If you are recieving an "Account Suspended" page when trying to access your site, it could be there for a number of reasons including but not limited to: Lack of payment CPU limit exceeded ... View

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