Provided by October Hosting, a service of October Industries [hereafter referred to as “October Industries” “October Hosting” or the “Company”]
In order to use our services, you must agree to the Terms & Conditions of Service. Your use of our services constitutes your agreement with these terms, which must in all cases supersede all other terms express or implied. If at any time you no longer agree to these terms and conditions, you must immediately discontinue the use of our services.
We are committed to protecting your privacy
October Hosting does not and will not sell or share credit card information. Credit card information will be transmitted directly to the credit card processor for processing your transactions. Your credit card information is transmitted and stored in a secure manner using SSL and encryption technology to reduce the risk of fraud.
We may collect any or all of the information that via both automated means such as communications profiles and cookies. Personal Information you give us depends on the type of service, support, or sale inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will be transferred only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider (the bank which issues your card). All sensitive information is collected on a secure server and data is transferred. When transferring personal information a security icon will appear in your browser.
This information is used for billing and to provide service and support to our customers. We may also study this information to determine our customers needs and provide support for our customers. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. October Hosting may email its monthly newsletter to the primary contact e-mail on file, but customers are able to opt out of this newsletter at any time.
October Hosting and our third party service and technology providers may use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
We do not disclose any personal information obtained about you from this website to unrelated third parties, but we may of necessity relay that information to October Hosting’s third party service and technology providers and support partners whenever it is necessary to do so in order to provide the services that you have purchased, contracted or subscribed to. However this not apply to affiliates that provide services to you based on links provided within your CPanel access and control, wherein information will be shared to facilitate your use of additional amenities included with your hosting account.
We may use personal information to keep in contact with you and inform you of developments associated with our business. We may also disclose aggregate, anonymous data based on information collected from users to potential partners, our affiliates, and reputable third parties. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community. We do not make any representations about the practices and policies about these companies.
Correcting/Updating Personal Information
If a customer’s personally identifiable information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer’s personal data in our records. In most cases, this can be achieved via the client area of our website portal at:
Otherwise, please contact us.
Opt Out & Modifications
By default, customers do receive any voluntary system updates, such as the newsletters, invoices, and mailings. Any customer who voluntarily receives these updates may unsubscribe at any time. Customers may not opt out of possibly receiving important system notifications, in the rare event that such notification would be necessary.
October Hosting uses security and procedural measures to prevent the loss, misuse, alteration, unauthorized access or unauthorized disclosure of information under our control. October Hosting uses security measures including and not limited to: technical, physical, electronic and managerial procedures to safeguard and secure the information we collect online. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.
Data and Information Storage, Access and Confidentiality
All customer files (including website and email files), together with their contained data and information, which are transmitted to and through our networks or servers, are only accessed by the authorized personnel or October Hosting or our 3rd party vendors and service providers, and only in the process of supplying services for or at the request of our clients. While we cannot guarantee that no aspects of a file or message will ever be seen, as a policy we do not read or view our customers’ or clients’ files for any other purpose, at any time.
Transient data from files may appear during logging, monitoring, system maintenance, data recovery or security auditing procedures of our systems, software and hardware. Examples include:
- If email becomes stuck in an incoming or outgoing mail queue, October Hosting’s or our 3rd party vendors’ authorized personnel may have to examine the message files or metadata to recover transmission data in order to clear the queue, prevent lost data or prevent spam attacks or email-bombs. In the process, the metadata main display “To” and “From” information, and segments of the original message may appear on the screen or in the captured log messages, depending on the site of the message, the message headers and width and height of the viewing screen.
- If disk, data or file system corruption occurs, then in the process of recovering files, file names are typically lost and portions of random file data may have to be viewed to determine where and how to recover the data and to which owner the file belongs.
- Most operating systems and web servers provide various instant-file previews which can expose a portion of a file when it is temporarily selected, and may do this to any file in a directory (“folder”) when a particular directory is accessed or opened. This may cause inadvertent file content previews while copying, transferring, migrating or installing files, in the normal process of providing hosting services.
- When clients call for tech support with their websites or email messages, or to report errors, in the process of diagnosing the error or assisting the customer, we may have to open their mailbox and/or click on a message, either of which can potentially (but not always) cause a message to load with it contents visible on the screen.
In the event that any such customer data, be it text, image, video, audio or otherwise, is ever seen or heard, all information is kept strictly confidential and never disseminated or shared.
Due to the nature of the Internet, any data residing on or passing through our services will also reside on or pass through networks, services, monitoring, software and hardware that belongs to our vendors and other network peers, at least temporarily. Common examples are: data packets sent from one user to another will pass through multiple connected Internet providers, and data will reside on hardware in various datacenters. Each vendor, provider and datacenter may have their own policies governing data Security, Use, Terms, Personnel and Procedures. Neither October Hosting nor our 3rd party Vendors will be able to accurately enumerate or monitor all connected providers at any given time, as the internet is to vast, interconnected and changeable for any one entity to monitor or be aware of every system a data packet has passed through, or who may have seen or had access to all the systems at the time the data was there.
Data and Information Submitted to Another Person or Entity on Our Network
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users and their use of our services upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
Changes to this Policy
If any changes are made to our policies, they will be posted on the appropriate pages on our website, accessible at www.octoberhosting.com
You may view our Refund Policy here.